Quality Assurance

Art Cleaning prides itself in supplying a service that delivers attention to detail, efficiency and above all else total customer satisfaction.

We regularly achieve Customer Satisfaction results above 98% and are committed to continuous improvement and ensuring Quality Control is top of our agenda.

Our promise to you is that we will deliver a complete cleaning service to the highest standards. 

How we will achieve this promise:

1. A rigorous checking procedure
2. A commitment to guaranteeing satisfaction
3. Regular announced and unannounced supervision of premises
4. Detailed project management for delivery
5. A system of immediate and recorded managerial intervention in response to client complaints and suggestions
6. Monthly gathering and monitoring of client feedback using customer satisfaction surveys
7. Valued employees, local suppliers and experienced management staff
8. Investment in training for the development of our employees

We have recently been awarded the ISO 9001:2015 – an International Quality Management Standard that recognises our ability to meet our customers’ requirements.  This accreditation recognises how we maintain our Quality Management Systems and in turn how we operate efficiently as a business.

You can be confident that when you choose Art Cleaning we will monitor your job for quality issues and talk to you to obtain vital feedback and build a solid working relationship. If any issues should arise, we will deal with the situation immediately and ensure you are happy with the solution.

Our cleaning teams understand that they are responsible for their own work and so to drive a focused work ethic we offer incentives enabling us to foster a positive employee relationship.

See the world through a clean perspective with Art Cleaning Services.