Simply put - when we make a promise to you we always
keep it.
Our policy is to ensure all of our staff are trained to NVQ
level 2 in cleaning science. This means we can offer a guaranteed
level of knowledge and competence in our operatives.
Many of our competitors have no kind of quality or training
policy at all: we know that having them in place is vitally
important for our customers peace of mind.
We know that the common perception of cleaning companies is
one of untrustworthy outfits trying to make a quick profit
with untrained staff: this is why we have made our quality
policy so simple and made sure we stick to it.
All of our cleaning operatives work under the control of a
supervisor who is there to check all cleaning work and for
our customers to raise any issues with. Any time there are
any problems at all it is our quality policy to return to
the site and resolve the issue to the satisfaction of the
customer.
We will always make certain that our written promises - that
is to say our quotes and estimates for cleaning your premises
- cover exactly what you need: and then we will make absolutely
certain that we deliver what we have promised at the price
we have quoted.
Art Cleaning Services can provide Health and Safety
Policy, copy of insurance Certificates, Risk Assessment, Method
Statements, Training Records and COSHH Assessments when an
order is placed.
One of the hallmarks of a company that actively delivers on
it's quality promise is the rate of turnover of customers.
We are intensely proud of our track record in this area -
we know that we have one of the lowest turnovers of customers
in the industry. Simply put when a company becomes a customer
of Art Cleaning they never want to leave! - because of the
quality of our cleaning and also because of the quality of
our staff.
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